SHIPPING POLICY

– Processing Time

We strive to provide you with the fastest delivery, normally, the whole processing and shipping period will take 7-15 business days.

-Process after your order is placed

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Normally, we(seller) bear the shipping fee, that means, free shipping for buyer. In some special cases(when the total order is less than $59), the buyer needs to pay $15 for shipping.

And, the following conditions will be borne by the buyer:

  1. If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the buyer.
  2. The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.
  3. The buyer shall bear the cost incurred due to the buyer’s cancellation or return of the order halfway for personal reasons.

Handling Time:

Shipping out within 1-3 days we have received your payment

Delivery Time:

The USA: 5-10 business days. Other Countries: 7-15 business days.

Helpful Hint:

1.Normally, the local shippers deliver packages on workday( Mon. – Fri.).Therefore, to ensure your parcel will be delivered to you safely and punctually, it’s better for you to choose an address where you can receive the package on workday as the shipping address. It’s best to keep your phone open, because the shipper might contact you via phone.

2.Some shipping services we using should have the customer’s signature to be successfully delivered. If we ship the goods to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or your authorized person are at the delivery address.

– Note regarding COVID-19

In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners, the order shipping will may appearance 3-5 business days delay. We apologize for any inconvenience and are working hard to get you your Wigs as soon as we can. Thank you so much for your patience and understanding!

-What to do if parcel has not reached me within the normal time frame?

We are welcome any email about your confuse including but not limited to order status, shipping problem even information change, we will try our best to response or solve your question as soon as possible. Otherwise, if your order has not arrived within 60 business days, please contact Yolova.store Customer Service: customer [email protected] Operating hours are from 7am – 2am EST, 7 days a week, excluding holidays.

– Shipping country

Please allow that there are 1-3 business days delay of shipping time to several countries and areas due to the different merchandise warehouse locations in the world.

The countries and areas we can reach to:

Aruba, Antigua and Barbuda, Anguilla, American Samoa, Algeria, Angola, Albania, Andorra, Afghanistan, Armenia, Azerbaijan, Benin, Botswana, Burkina Faso, Bahrain, Bangladesh, Bhutan, Brunei, Brazil, Bermuda, Belize, Barbados, Bolivia, Bahamas, Canada, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo (Kinshasa), Cambodia, China, Cyprus, Chile, Cook Islands, Curacao, Costa Rica, Cayman Islands, Djibouti, Denmark,  Dominican Republic, Dominica, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Estonia, Ecuador, El Salvador, Falkland Island, Faso, Burundi, Fiji, Kiribati, Gabon, Gambia, Ghana, Guinea-Bissau, Gibraltar, Guam, Guatemala, Guernsey, Guadeloupe, Grenada, Greenland, Honduras, Haiti, India, Indonesia, Iraq, Ivory Coast, Iceland, Jordan, Jersey, Jamaica, Kenya, Kazakhstan, Kuwait, Kyrgyzstan, Lesotho, Liberia, Laos, Liechtenstein, Latvia, Mexico, Malta, Malaysia, Norway, Netherlands, Philippines, Portugal, Poland, Romania, Sweden, Spain, Slovakia, South Georgia/ Sandwich Islands, Singapore, South Korea, United States (US), Sint Eustatius and Saba, United kingdom (UK), Hong Kong, Israel, Saudi Arabia, United Arab Emirates, Austria, Croatia, Cyprus, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Switzerland, Bonaire,Saint Eustatius and Saba, Australia, New Zealand, Venezuela, South Africa.